Ritz Carlton Assessment Tests, Recruitment Process & Interviews Online Preparation – 2025

What Is Ritz Carlton?

A subsidiary of Mariott International, Ritz Carlton is a multinational luxury hotel chain. It operates 101 luxury hotels and resorts in 30 countries. Headquartered in Bethesda, Maryland, the Ritz Carlton employs 40,000 people globally. As a subsidiary of Mariott International, there are programs for new graduates, as well as internship opportunities and programs for veterans. Employees of the Ritz Carlton have access to benefits like:

• Medical coverage
• Retirement investment plans
• Sick leave
• Paid time off
• Discounts

What Is Ritz Carlton’s Hiring Process?

Application

Applying for a position with the Ritz Carlton starts on the Marriot International website. Since it is a subsidiary of Marriot International selecting the “careers” option at the bottom of the Ritz Carlton website welcome page, will automatically redirect you to the Marriot International jobs page. Any open positions with the Ritz Carlton will be included in the job listings. To apply, you will need to create an online profile. You will be given an option to import your information from a site such as LinkedIn or upload your resume or CV. Doing this will automatically fill out many of the fields on the application. Information uploaded in your job profile will be saved, expediting the process if you choose to apply for more than one position.

Ritz Carlton’s Online Assessment Tests

After applying, you may be required to take some online assessment tests before moving to the next stage. The Ritz Carlton has built a legacy of its amazing customer service, and they will want to ensure that anyone they hire is well suited to the role, and the image they have spent decades creating. Tests they will use to determine how suitable you are for the role will include:

• Verbal Reasoning Test – In the hospitality industry, excellent communication skills are a must. The verbal reasoning test will be given to measure the job seeker’s skill with both written and verbal communication. This multiple-choice test will present you with several passages to read, followed by questions which you must answer using both what you have learned from the information provided, and the conclusions you have drawn from what you have read.
• Personality Test – The personality assessment is a psychometric test designed to determine a job applicant’s main personality traits. The Ritz Carlton has certain traits that it finds desirable in employees, and this test will help them determine if you match what they are looking for. The test is multiple-choice, and you will have to either pick the answer which best describes you or rate a statement as likely or unlikely.
• Situational Judgment Test (SJT) – The SJT is used to gauge how you will respond in certain work-related situations. Ritz Carlton will want an example of how well you perform on a team, and in customer service situations. During this multiple-choice test, you will be presented with different scenarios, and you must either rate the responses as least likely to most likely or pick the decision you are most likely to make.

Phone Interview

There may be several interviews in the Ritz Carlton hiring process. If you pass the online assessment tests, you will be contacted for an interview. The initial interview is generally conducted over the phone. This phone interview will consist of questions about your previous job experience. It is very brief, lasting about 15 minutes. These initial interviews are usually used to determine your interest in the position, clarify your experience, and gauge your communication skills. This is their first opportunity to attach a personality to the application, so be sure you are calm and well prepared, so you make a good first impression.

Face to Face Interview

If all is proceeding well, you will be invited for a face to face interview with management. This interview will go much more in-depth and will focus on behavioral questions. If you are familiar with the STAR method of interviewing this will give you an advantage. The STAR method (situation, task, action, result) is based on the idea that your past actions are an indicator of future job performance. The questions are usually in three parts asking about a situation you have been in, how you handled it, and what the outcome was. Questions you can expect during an interview focused on behavior are:

• Have you ever had a challenging customer? How did you handle them? Is there anything you could have done differently?
• What are some unique qualities you bring to the table? How do you think they will help you in your career with the Ritz Carlton?
• Have you ever been caught in the middle of a dispute between co-workers? How did you handle it? Could things have been handled differently?

How to Prepare for Ritz Carlton’s Tests?

The Ritz Carlton is looking for highly skilled employees who are experts in customer service. The online assessment tests are your first step in demonstrating that you are the right choice for the position. Preparing yourself by researching the Ritz Carlton and their core values will go a long way in preparing you for the online assessments. You will have a better understanding of the traits they are looking for and can anticipate some of the answers they may be looking for. Practice your reading comprehension, so you know your communication skills are up to par. Make sure you set aside a block of time to take the tests, so you don’t feel rushed. Psychometric tests are partially developed to measure how well you work under pressure. Giving yourself adequate time will remove some of that pressure. Take the tests in an environment free of distractions so you can focus. You will want to be able to put all of your attention on the tests, to ensure the best result. Completely read the directions before beginning the test. You don’t want a simple misunderstanding to undo all your hard work on the tests. Preparing yourself, and doing your research ahead of time will increase your confidence, and guarantee that you shine on the assessment tests, and make it all the way to the job offer.