Best Buy Interview Process & Assessment Tests Online Preparation – 2025

What Is Best Buy

Best Buy is a multinational electronics retailer headquartered in Richmond Minnesota. Founded in 1966 by Richard M Schulz and James Wheeler, its original focus was audio equipment and it operated under the name Sound of Music. The company was rebranded in 1983, the focus was changed to electronics and it began operating under the name Best Buy. Best Buy currency has retail operations in Canada, Mexico, and the United States.

Best Buy has job opportunities for those who have experience in customer-facing retail positions, and for those who have corporate experience and backgrounds in IT. There are positions available in sales, merchandising, digital engineering and technology, finance, services installation and repair, and human resources. Best Buy employees are offered benefits that include health insurance, as well as benefits intended to improve the work-life balance.

Best Buy’s Psychometric Tests

Since Best Buy has different roles which require varying skill sets and experience, they make use of several different online assessments. These tests are used to make sure candidates have the cognitive abilities necessary to take on their desired role, and a personality that is a good fit for the company. Tests that are commonly given in retail settings include verbal reasoning, numerical reasoning, SJT customer service tests, and personality tests. These tests may be the same for corporate positions, with slightly different content. Those seeking jobs in data engineering and technology may be given further skills tests to demonstrate their coding ability or their understanding of different systems.

Best Buy’s Interviews

The Best Buy interview process will be different for those seeking sales pistons in the stores, and those working in the corporate office. Interviews for sales associates are done in-person. There are usually two in-person interviews one with the sales manager and another with the department manager you will be working under. During these interviews, you may be asked to role-play assisting a customer to demonstrate your customer service skills.

Corporate interviews will start with a phone screening to review the information on your resume and your professional background. This will be followed by a face to face interview, which will be conducted with one or more managers or directors. This interview will have business-related questions as well as behavioral questions. The Best Buy interview process is simple and straightforward, so these interviews will only take an hour or two.

How to Prepare to Best Buy Assessments?

The online assessment tests can seem intimidating. Take time to prepare for them the way you do for the rest of the interview process. This will help you put yourself into a test-taking mindset and make the testing process less stressful. Word puzzles and logic games are good ways to keep the cognitive function in your brain sharp. If there are areas you know you may be weak, such as in math, focus on practicing mathematical functions, until you can do them without needing a calculator. Just the act of daily reading will help you when it comes to passing a verbal reasoning test.

Customer service tests, and situational judgment tests can be prepared for by learning about Best Buy and their customer service. Knowing their approach to customer service and the way associates handle difficult situations will help you approach these tests from the perspective of someone who is already a Best Buy employee. Personality tests should be treated the same way. Do not give them the answers you think they want, but instead, look at the questions from a professional standpoint and consider your answers.

Best Buy is one of the largest electronics retailers in the United States, and they are continuing to grow as new electronic devices become available and technology changes. Whether your passion is customer service and sales, or data engineering, or you just enjoy electronics, there may be a position for you at Best Buy.