Carmax is an American used vehicle dealer founded in Richmond, Virginia, in 1993. The company has two business sectors: Sales Operations and Auto Finance. They currently have over 220 stores in 41 states and have more than 25,000 employees.
The company’s purpose is to drive integrity by being honest and transparent in every interaction. They are committed to creating the best experience for their customers and pride themselves on their “no-haggle” price tags that set them apart from the rest of the automotive industry. Some other perks they provide their customers include:
Love your car guarantee
30-day money back
24-hour test drives
Home delivery
Express pickup
Carmax puts their customers first, and that is evident by their core values:
Do the right thing: Employees at Carmax value integrity, treat everyone with respect and strive to deliver a great product and experience for their customers.
Put people first: Carmax gives their associates opportunities to learn and grow, gives back to their communities, and always cares for their customers.
Win together: Carmax employees are part of a team that embraces their differences and executes excellence in everything.
Go for greatness: The company focuses on improvement and innovation, disrupting the industry, and working to Drive What’s Possible.
In addition to serving their customers, Carmax takes it a step further by serving their communities. Carmax and The Carmax Foundation have invested over $65 million in causes they are passionate about.
Working at Carmax
Carmax is looking for employees who can help them revolutionize the auto industry. Candidates looking for a role at Carmax should embody the Carmax values and always look toward curiosity and innovation to guide them.
Opportunities at Carmax are in a variety of business areas, including:
In-Store: This includes sales, technicians, service operations, business office, merchandising, and auctions.
Corporate and Auto Finance: These roles include customer service, human resources, marketing, production, strategy, and more.
Auto Technician and Transportation: These associates are auto technicians, service operators, and transportation experts.
Contact Centers: These positions include sales, customer service, collections, and operations.
Product, Technology, and Data Science: Roles in this sector include technology, marketing, product, strategy, data science.
Carmax values its associates and strives to create a diverse culture where employees enjoy the following benefits:
Vacation Time: Salaried employees receive flexible time off, and hourly associates receive a generous vacation, personal, sick, and holiday pay.
Competitive Health Coverage: Carmax offers competitive medical plans, including vision and dental coverage for employees and dependents.
Associate Discounts: Employees at Carmax receive significant discounts on vehicles.
Retirement Savings: Carmax provides a 401k plan with up to a 6% company match.
Supplemental Insurance: Employees receive life insurance, business travel accident insurance, and short- and long-term disability.
Wellness: Carmax offers their employees wellness incentives, a digital wellbeing platform, an employee assistance program, and an expectant mothers’ program.
Carmax Application
The first stage of the Carmax hiring process is the application. You can fill out an application online or through a recruiter. The application will be your first impression on the hiring team, so you want to make sure it is a good representation of your skills, experience, and what you can bring to the team.
They will ask basic pre-employment questions such as your educational background and work history during this process. They will also ask for contact information for you so they can reach you throughout the recruitment process.
You will also have a chance to upload a recent resume. Be sure everything on this document is accurate and tailored to highlight the skills you will need for the specific Carmax position you are applying for. It is also best to keep your resume to less than two pages.
Carmax’s Personality Test
If the recruitment team thinks you would be a good match for the position, you will graduate to the assessment portion of the hiring process.
The first assessment you will likely take is the personality test. Pre-employment personality tests are an excellent tool for recruiters because they assess your personality and character traits, and values and help an employer understand how you might behave in the workplace.
Carmax has a strong company culture and is looking for job seekers who fit in well with that culture and have similar values to the company. The best way for Carmax to screen potential applicants for this cultural fit is to administer a personality test.
There are different kinds of personality tests, but a popular test that Carmax may use is the Mayer-Briggs. This test will give you a personality profile that the company can use to understand your personality and behavior better.
Though there are no right or wrong answers for a personality test, it is essential to do your research on the company and keep their values in mind while taking the exam.
Initial Phone Interview
The Carmax initial phone interview is the first interview you will encounter during the hiring process. This interview typically takes place after the personality test and acts as a screener for the rest of the hiring process.
The phone interview is similar to a traditional in-person interview but is less intense and not as technical. The corporate recruiter or store personnel will ask questions about your application regarding your experience and your skillset. They will also likely ask questions about your future career goals and ambitions.
This interview is your first chance to interact with the company and give them a personality to the application. Make sure this is a good impression by preparing for the interview. Be sure to have some responses ready to standard interview questions, research the company and the role, and prepare a few questions to ask the interviewer.
Carmax’s Assessment Day
The final stage of the recruitment process is the Assessment Day. This event will take place on-site and will include various assessments and interviews.
Candidates may complete numerous interviews during the assessment day:
Group Exercise: Applicants may complete a group interview with other candidates. In this interview, it is important to speak up politely and respectfully so you can stand out to the assessors without overshadowing the other candidates.
Carmax Managers Interview: This interview will occur with one or more of the Carmax managers.
HR Interview: A member of human resources may also interview current candidates.
Carmax’s Psychometric Tests
Carmax will also have their candidates complete several aptitude tests during the Assessment Day. These exams will assess the following:
Ability to understand data
Mathematical ability
Ability to think logically
Critical thinking skills
Reading comprehension
Attention to detail
Numerical Reasoning Test
The first mathematical assessment you will take is the numerical reasoning assessment. The skill required in this test will vary based on the position you are applying for, but the topics covered range from basic mathematics to more advanced calculations.
It is essential for all Carmax associates to have a basic understanding of mathematical concepts and to be able to form basic mathematical functions, so you should expect to take some version of this test no matter the position you are seeking.
Next, the candidate will take a verbal reasoning test. This exam will assess your vocabulary, reading comprehension, and critical reasoning abilities.
This test may consist of various question types such as sentence completion, spelling, or paragraphs of information you must comprehend and answer questions.
Carmax’s Kenexa Tests
Carmax uses Kenexa Prove It to provide various skills tests for their recruitment process. These tests cover a wide range of positions, such as financial, clerical, or technical areas.
Kenexa also provides cognitive aptitude tests covering numerical, verbal, and logical reasoning abilities and additional behavioral and personality tests.
The Kenexa tests you will take depend on what position you are applying for, but it would be best to prepare for all tests during the application process.
How to Prepare for the Carmax Assessment?
Carmax places a great emphasis on testing during their recruitment process. From the initial personality test to the reasoning tests during the assessment day, the company wants to evaluate and compare its candidates at every process level.
The best way to do well throughout recruitment is to do well on the various assessments. Doing well on these tests will show the hiring team that you are an excellent cultural fit for the company and have a skill set that would be a tremendous asset for the team. It will also allow you to stand out from the other candidates applying for the same position.
Preparation is key to doing well on these exams. There are online resources that you can take advantage of to help you prepare. For example, there are online practice exams for reasoning and personality tests. These practice tests will help you understand the types of questions you will encounter, and practice will help boost your performance during the actual exam.
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