Hyatt Psychometric Tests, Hiring Process & Interviews Online Preparation – 2025

What Is Hyatt?

Hyatt is an international hotel company with headquarters in Chicago, Illinois. They have been in operation in the United States since 1957, and in 1969 began their international expansion. Hyatt owns 20 brands throughout 60 countries, with a total of 900 hotels and resorts, that employ over 100,000 people.

Hyatt hotels offer a number of positions for people in the hospitality industry. Front desk, and office managing, bartending, and event planning, are just some of the positions available with Hyatt. Hyatt has also made it a priority to seek out newcomers to the hospitality industry and offers a graduate program. Some of the benefits of working for Hyatt include:

• Health and dental insurance
• Paid sick leave
• Retirement savings plans
• Comped nights at the hotel

Hyatt has been ranked as one of Fortune’s 100 best companies to work for.

What Is Hyatt’s Recruitment Process?

Application

Hyatt applications can be found on their website. Open positions at all locations are listed, along with the qualifications for the job. You can save jobs, as well as sign up for job alerts. When submitting your application, you will also need to attach your resume and cover letter. Be sure to read the fine print on the job description. Some hotels operating under the Hyatt name are franchises. If this is the case, you will be employed by the franchise owner and not Hyatt.

Hyatt’s Psychometric Tests

If pre-employment assessment testing is required, it will be noted in the job description. Not all positions or franchises will require pre-employment assessments, but they are frequently given during the application process, or prior to interviews to narrow down the field of candidates to the most qualified, and most likely to succeed. Some of the tests that are commonly given in the hospitality industry are:

• Personality Job Test – Personality tests are frequently given to make sure a candidate is a good fit for the company and has a personality that is suited for the role. This test will take around 15 minutes to complete and will be made up of statements which you will have to rate as “strongly agree”, “agree”, “disagree”, and “strongly disagree”.
• Microsoft/Excel Test – Many office positions require the employee to already be knowledgeable in Microsoft or Excel. These tests will ensure that the job candidate has the necessary level of proficiency.
• Verbal Reasoning Test – Customer-facing employees need to be able to follow verbal as well as written directions. Verbal reasoning tests evaluate these skills by having you read passages and then answer true or false questions based upon what you have read. You will be given 15 minutes to complete this test.
• Numerical Reasoning Test – Those handling money, determining hotel capacity and event planning, or working in accounting will need a firm knowledge of how to work with numbers. Your ability to do calculations, work with ratios, percentages, or other mathematic functions may be tested. This test will be multiple-choice.
• Situational Judgment Test
• Inductive Reasoning Test

Interviews

The Hyatt interview process may vary based on the hotel franchise and the position. For some, the interview process starts with a telephone screening where they will ask questions about your background and clarify anything from your application that may have stood out. The face-to-face interviews are usually behavior-based and revolve around your past job experience, and how it had prepared you for the position you have applied for, as well as the reasons you are interested in working for Hyatt.

How to Prepare for Hyatt’s Assessments?

Since the online assessment tests are used to shortlist applicants, it is important that you are prepared to take them so you can get the best possible scores. Study Hyatt and the vision they have for their hotels. Even Hyatt franchises need to maintain corporate standards. Practice any skills you know are necessary to perform the job. If you know you will need to work with Excel or Word frequently, make sure you practice and review. Check out online resources to help you with your math skills. Logic puzzles and crosswords are a great way to help your reading comprehension.

If you study for the assessment tests and hold yourself to the professional standard necessary in the hospitality industry, you will have no problems making it all the way through the Hyatt hiring process.