JetBlue is what is considered a bargain airline, offering discounted prices for a pared-down in-flight experience. It is the 7th largest airline in the United States and is headquartered in Queens, New York. They have 2 other corporate offices in Utah and Florida. JetBlue offers over 1,000 flights daily to 100 domestic and international destinations. Its international flights are to cities in Mexico, the Caribbean, Central America, and South America. The domestic locations of focus are Boston, Fort Lauderdale, Los Angeles, New York, Orlando, and San Juan.
JetBlue keeps its planes in the air with the help of 22,000 employees. These workers provide their expertise in airport operations, customer support, ground operations, the corporate office, system operations, technical operations, travel products, and technology. In exchange for their hard work, JetBlue offers desirable benefits in addition to a competitive salary. JetBlue benefits include:
Medical, dental, and vision coverage
Health saving accounts
Mental healthcare
Retirement plan
Retirement investments
Performance bonus
Stock options
Fertility assistance
How to Prepare for JetBlue Airways’ Recruitment Process?
Get the hiring process started by uploading your resume and submitting your application online. Search through the JetBlue career site to find a job that matches your skillset, and if one is not available, join the talent community so you can be alerted when the right position becomes available.
After you submit your application you may be sent a link to some assessment tests. You will have a window of time in which to complete these tests, so be sure to carefully read the instructions so you do not miss the deadline.
Some job-seekers may also be sent a link to complete a video interview. This will be made of pre-recorded questions which you will record yourself answering and submit. You may only be given one chance to record your answer, so make sure you give yourself enough time and go to a quiet place.
If you seem like a good fit, you will be contacted by a member of human resources to set up an interview. You may be asked to complete further assessments or group exercises at your face-to-face interview. This will depend on the position you have applied for. Flight attendants and pilots will have physical skills they will need to demonstrate proficiency in.
JetBlue Airways’ Psychometric Tests
JetBlue uses aptitude and personality tests as part of the hiring process to narrow applications down to the job-seekers that are the perfect fit. The right career background is not enough. They need to know that you can quickly learn new skills and apply them to the job and that you will fit in well with the established team. In the wrong environment, even the best employee will fail to thrive, and that is part of what the assessment tests help establish.
Situational Judgment Tests (SJT) – This is one of the most commonly used psychometric tests. Using everyday situations that are relevant to your position of choice, you will be asked to identify the best way to handle them. This test has different formats, and you may either be required to select the option closest to how you would respond or rank the choices from most to least effective.
Personality Test – This assessment is more about how well you fit the team, and if you have the right attitude and traits to handle a high-stress position. This test can be true or false questions, survey style where you rank the choice from most to least likely, or descriptive so you must pick the statement that best describes you. Personality tests are used to help determine work style and motivators, how you perform under pressure, your strong personality traits, and your approach to working with others.
Verbal Reasoning – Communication is a necessary skill in the airline industry. You must be able to follow directions, effectively give directions to others, and be able to use written or verbal information to make important decisions. The verbal reasoning test will evaluate these skills using short passages, followed by questions regarding what you have just read. You will need to draw the correct conclusion with the information you are given and decide if a statement is true or false or determine if there is not enough information to decide. This test will be timed.
Abstract Reasoning – This assessment is used to gauge skills outside of working with words or numbers. Abstract reasoning is the ability to use new information to come to decisions and find solutions that may not be obvious. This can be measured by seeing how well a person can identify patterns. The abstract reasoning test is made up of various matrices with changing patterns, you will need to interpret the pattern to find the missing pieces of each problem.
Numerical Reasoning – Working with numbers is an important part of many airline jobs. These tests can vary in format based on the job being tested for. You may have a math test that focuses on numbers in graphs and charts, or you may be asked to solve word problems or show proficiency at basic math like addition and subtraction. Whichever format the numerical tests take for you, it is multiple-choice and timed.
Other tests you may need to take are:
Mechanical reasoning for those who will be going into maintenance or engineering.
Typing if you will be working at the counter or in an administrative position.
Programming for IT personnel.
Office or PowerPoint if you will be in the corporate office.
How to Prepare for JetBlue Airways’ Assessments?
Once you know what to expect when applying for a job with JetBlue, use that knowledge to make sure you are prepared for what lies ahead, including the assessment tests. If you do not perform well on these tests the hiring process could stop for you before it truly starts.
Learn about JetBlue, its corporate culture, and the goals for the company. Learn about what your role would entail, and how they expect their employees to perform that role. This will give you some insight into how to respond to the situations presented in the SJT.
You cannot study for a personality test, but you can be prepared for it. Do not rush through the test picking the answers that seem most favorable. Think through each question, and answer honestly, always keeping professionalism in mind. Picking answers because they seem positive is why many people falter when it comes to a personality test. This can create an unbalanced personality profile that is undesirable.
Study any hard skills that you can. If you know your position will require typing, practice so your skills are strong. If coding is one of the main skills, decide what they may ask you to demonstrate, and make sure you feel confident that you are up to the task.
Study subjects like mechanics and physics if you are going into maintenance, even if you have only recently passed the FAA test you need to reflect that you have retained your knowledge. Use flashcards to spark your memory with subjects like mechanics or math.
You can find apps that will help strengthen your abstract reasoning skills, and just the acts of reading or doing crosswords can help strengthen your word usage and expand your vocabulary.
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