Lloyds Bank Assessment Centre, Psychometric Tests & Interview Process Online Preparation – 2025

About Lloyds Bank

Lloyds Bank was originally called Taylors & Lloyds and situated in Birmingham. It was founded in 1765 when Sampson Lloyd II, John Taylor and their two sons each invested £2,000 in the venture. For the first one hundred years the business prospered out of a single office. During the Industrial Revolution, Birmingham became an important location for trade and industry. Taylors and Lloyds were ideally situated to finance this growth. Customers in the iron trade, button and buckle makers and gunsmiths grew their businesses with the assistance of the bank. 

Today Lloyds Banking Company Ltd employs 63,400 people and services 30 million customers, the majority in the United Kingdom. Other countries that Lloyds operate in are Canada, the United States of America, Australia, China, Hong Kong, India, Japan, New Zealand and Singapore. International banking services are provided by Lloyds Bank Corporate Markets plc. In the US there are offices in New York City, Houston and Chicago.

Employees enjoy the following benefits:

• Competitive salary and pay benefits such as Flex Cash
• Bonuses
• Flexible hours
• Holiday allowance
• Family leave
• Health insurance
• Financial products and colleagues offer
• Share plans.
• Pension

What Is the Recruitment Process at Lloyds?

The recruitment process is standard throughout the company and follows the following steps:

• Online Application
• Online Skills Assessment
• Remote or Online Interview
• Assessment Day
• Background Checks
• Start Date

This process can take up to two weeks.

Online Application

The online application form can be found on Lloyds’ official website, along with a job vacancies list. A detailed description of each vacancy is given, what the salary is, what perks and other concessions you will be given, a description of the work environment you will have and what is expected of you. Even at this early stage, it is important to research all you can on the company. All your basic information, such as your personal details, education, and work experience, is required once you have registered and signed in on the website. Motivation for why you want to join Lloyds will be asked.

Online Skills Assessment

Lloyds Online Assessment is conducted by few test providers, the most common ones are called SHL and Cappfinity. There are 34 questions. When preparing for Lloyds online assessment you should concentrate on questions that concentrate on personality, situational judgement, numerical, verbal and logical reasoning.

Lloyds adopts an immersive strategy, where you will read emails, watch videos and interact with colleagues. Depending on the position you are applying for you may require passing a Senior Managers or Certification Regime (SMCR), to ensure you meet the regulation standards of integrity, honesty, reputation, capability and competency and financial strengths.

Lloyds’ Personality Assessment

There are no right or wrong answers at pre-employment personality tests. It is designed to learn to know more about you. The questions relate to your reactions to certain situations, and to assess if you will be a good fit in the culture of the company.

Lloyds’ Situational Judgement test

The SJT test assesses your skills and abilities when handling hypothetical scenarios in a work-related environment.

Lloyds’ Numerical Reasoning Test

The company uses a numerical reasoning test to evaluate job seekers for the most suitable position, whether it is in graduate schemes, apprenticeships or internships or positions that require experience. The test measures mathematical aptitude and accuracy. There are 18 questions and a time limit of 18 minutes, giving a minute per question. The questions may increase in difficulty depending on your aptitude. You may need to interpret graphs and charts and work out percentages and ratios.   If your online application and skills assessment are successful, you will be invited to a video interview.

Lloyds’ Verbal and Logical Assessments

These test your command of language and logical reasoning. You will normally be given a passage of text and asked questions on it, and diagrams, lists or figures to test your logic respectively. Improve your langauge and logical skills by taking a free verbal reasoning test and a free logical reaoning test.

Lloyds’ Video Interview

This is a webcam or smartphone interview where you will have a limited amount of time to prepare and respond to questions on your competency when dealing with types of problems and situations such as you would need to handle at Lloyds Bank.

A few questions that you may need to answer:

What do you think the interest rates will do next year?

You can mention the variety of factors that influence interest rates such as inflation, global economic trends, government policies etc. A good answer is to explain how a bank mitigates rising interest rates by providing the best advice and solutions to its clients.

Why would our Lloyds Bank clients like you to be their advisor on financial matters?

Here you can emphasize Lloyds’ core values of always placing the client first, solving issues together and taking responsibility.

How do you deliver excellent customer service in your current or previous jobs?

You can reply by saying that you know how important it is to listen carefully and understand your client’s needs, and provide empathy and timeous, effective solutions.

How do we investigate and manage credit risk at Lloyds Bank?

Suggest looking at the borrower’s financial history and credit score. You can also mention the tools and management techniques to monitor credit risk in making informed decisions.

Lloyds’ Assessment Centre

Lloyds Assessment Centre is a remote process on MS Teams. The activities include face-to-face activities in a group setting, such as a case study and presentation. A group activity may involve analyzing some information and formulating a conclusion. These activities analyze your analytical skills and ability to formulate a response and communicate it effectively, leadership skills, and how you work within a group.

A one-on-one interview tests your competency. You will be asked to give examples to contextualize your answers to various questions.  You must demonstrate that your core values align with those of Lloyds Bank. Ask questions to show your interest and enthusiasm.  Prepare for this assessment day by considering your reasons for applying for the position. Make sure that you can explain this concisely.

Background Checks

First Advantage is Lloyds Bank’s recruitment partner in vetting new candidates. You may be contacted by them to provide additional information or documents.

The following are included in the background checks.

• credit history
• criminal record
• sanctions and staff fraud
• proof of address
• references (up to 6 years).

It is important to inform the recruitment department of any issues that may affect your credit score or criminal record as these will be highlighted when the checks are done.

Start Date

If you are offered the position, you will be informed in writing, by email, and given a starting date. You will need to accept the offer on the Workday portal within 24 hours to prevent delays.

How to Prepare for Lloyds Tests and Interviews?

During the assessment tests and interviews, it is important to be your authentic self. Do not be afraid to speak up if you need extra assistance or support during the process. Research and learn as much as possible about Lloyds Bank. Its company values and vision and how they align with your own.

Research and improve your knowledge and awareness of the commercial world. Make sure that you can genuinely answer why you want to work at Lloyds Bank and if you are applying for a customer service position, why it is important. Make sure you can talk about past successes and failures in your current or previous jobs, and what you may do differently.

Consider the STAR method when talking about behaviors, actions and reactions in a work setting.

• Situation – think about a problem in the past that you can tailor to your prospective job.
• Task – Consider what your role was in that situation.
• Action – What would you do to remedy the problem?
• Result – What was the result of the actions you took?

Another task to help you is to familiarize yourself with the Lloyds Bank website, and what products and services they offer. Consider where your strengths could benefit the company.

Last Thoughts

Lloyds Banking Group has a long and distinguished history dating back over 250 years. The majority of the branches are in the UK, but internationally Lloyds does business in several other countries including Canada and the United States. Employees receive competitive salaries and numerous benefits.  The recruitment of candidates follows a process from the initial online application, through various online assessments, a video interview, a full day of group and individual activities and a one-on-one interview. Once these have been completed, recruiters will do your background checks. Once you are employed you will receive a recruitment letter and employment contract.  Finally, you will be informed of your starting date and your career at Lloyds begins.