Nordstrom Assessment Test, Recruitment Process & Interview Questions Online Preparation – 2025

What Is Nordstrom?

Nordstrom is an American department store founded in 1901 and headquartered in Seattle, Washington. They specialize in apparel but offer home goods and beauty products as well. The company has subsidiaries, including Nordstrom Rack, Trunk Club, HauteLook, and Jeffrey Boutique.

Nordstrom offers corporate and retail positions for professionals, as well as internship and brand ambassador opportunities for students. The company has more than 350 locations in the U.S. and more than 60,000 employees. Employees at Nordstrom enjoy several benefits, including:

• Competitive pay
• Medical insurance
• Employee-matched retirement plan
• Merchandise discounts

What Is Nordstrom’s Hiring Process?

Nordstrom is looking for intelligent and capable employees who deliver excellent customer service. The company puts its candidates through a multi-step recruitment process to ensure they get the best possible person for each position.

Job seekers looking to work at Nordstrom should expect the following hiring process:

• Online Application: This document will ask for contact details, educational history, and previous work experience. You will also have a chance to discuss relevant skills, work availability, and your motivation behind applying for a position at Nordstrom.
• Psychometric Tests: Candidates should expect to take a situational judgement test to assess workplace behavior and a personality test to examine personality characteristics and values.
• Interview Process: Candidates should expect to participate in at least one interview during the hiring process. The interviewer will confirm your qualifications and application details, ask behavior-based questions to verify your ability to perform the job tasks, and assess your personality to ensure a cultural fit with the company.

Nordstrom’s Psychometric Tests

Customers are at the core of Nordstrom’s business, so it is imperative to them that they only hire individuals who have the personality and behavior traits to work well with customers and other coworkers.

Therefore, all candidates should expect to take the following exams:

• SJT Test – The situational judgement test (SJT) will assess behavior in the workplace. The exam will present several simulated situations similar to what you may encounter while working at Nordstrom. You will have to select the best course of action from the choices. This test may be difficult for some because multiple response options seem appropriate for the situation. However, you are tasked with choosing the most efficient and best choice. It is essential to study the job description ahead of this test to understand Nordstrom’s expectations and what they are looking for in an employee.
• Personality Assessment Tests – In addition to the behavior-based exam, Nordstrom asks its candidates to take a personality test. This will assess several traits, characteristics, values, and motivations integral to company success. The personality assessment will present several statements, and you must decide how much you agree or disagree with each one. There are no right or wrong answers on this test. However, Nordstrom has a specific type of employee they are looking for. Be sure to look into the company’s values and keep those in mind when answering these questions.

Examples of Nordstrom’s Common Interview Questions:

• Why do you want to work at Nordstrom?
• What do you know about Nordstrom’s customer service philosophy?
• How would you handle a difficult customer at Nordstrom?
• Describe a time when you provided exceptional customer service.
• How do you prioritize tasks when dealing with multiple customers at once?
• What do you know about Nordstrom’s merchandise and/or fashion trends?
• How do you stay motivated and engaged in your work at Nordstrom?
• What are your strengths and weaknesses, and how do they relate to the job you are applying for at Nordstrom?
• How do you handle stress in a fast-paced work environment like Nordstrom?
• Can you give an example of a time when you had to work collaboratively with a team to achieve a goal?

How to Prepare for the Nordstrom Assessments?

You must do well on the Nordstrom assessments to advance to the next stage of the hiring process. Before taking the exams, be sure to study by taking online practice tests. These will show sample questions to help you understand what to expect on the test.

For the SJT, the sample tests will also give solutions and the reasoning behind why that selection is best so you can better understand how to approach those questions on the exam.

Candidates who use these resources do significantly better than those who do not. Therefore, give yourself adequate time to prepare for the Nordstrom assessments ahead of the hiring process.