Teleperformance Assessment Tests, Recruitment Process & Interviews Online Preparation – 2025

What Is Teleperformance?

Teleperformance provides business optimization strategies, customer support, back-office services, solution design, tech support, and other services to clients in various industries. Ultimately, they focus on handling day-to-day operations for their clients so the client can focus on running and growing their businesses.

The company was founded in 1978 and is headquartered in Paris, France. They currently serve clients in 170 countries and have more than 420,000 employees, 60% of whom work remotely. The company has three guiding values:

• They are professional and do their best to do things correctly on the first attempt.
• They value innovation and strive to create new things and improve themselves and others.
• They value commitment and are passionate about what they do and engaged in their work.

In addition to these values, Teleperformance believes in people and collaboration, creates a welcoming and accepting environment for its employees, and strives to inspire and motivate others.

In addition to essential benefits, Teleperformance employees also enjoy the following:

• Advanced learning tools and resources
• Sports programs
• Wellness programs
• Development programs
• Annual arts event

What Is Teleperformance’s Hiring Process?

Online Application

The pre-employment process begins with an online application. This will ask about your work experience, educational history, and other information pertinent to the position. You will also upload a resume highlighting the skills and capabilities mentioned in the job description.

You can also upload a cover letter during the application process. This is an excellent way for the hiring team to get to know you better and for you to stand out from the other applicants. Make sure you keep this document to one-page maximum and share information that is not already shown on your resume, such as your motivation for applying.

Phone Screening

If human resources feel you are qualified, they will call you to conduct an initial screening. This conversation will consist of just a few questions confirming your information, your availability, and your motivations for wanting to work at Teleperformance.

You must do well in this initial screening to graduate to the next stage of the recruitment process.

Teleperformance Aptitude Tests

Teleperformance gives all job seekers an online assessment to prove their aptitude and ability to do well. While this exam may look slightly different depending on the position you are applying for, you can expect to answer questions in three areas:

• Cognitive Ability Test – First, you will encounter the cognitive ability test. This exam will take approximately two hours to complete and consists of multiple-choice questions about language, grammar, and literacy. You must understand and effectively communicate with clients, shareholders, and other employees at Teleperformance, especially if you seek a remote position with the company.
• Typing Test – Next, you will take a typing test. Teleperformance is a technology-based company, and all employees must have general knowledge of computers and be able to type at least 25 words per minute.
• Skills Test – Some applicants may also need to take a skills test to prove they are competent in a specific area that is pertinent to their role. For example, candidates seeking a help desk representative position may need to take an exam assessing their basic technical knowledge and skills since they will be helping other people solve problems in this area.

One of the main test providers Teleperformance uses is Bryq Assessment.

Final Interview

Candidates who do well during the assessment process are invited for a final interview. This will take place on-site and include a company tour.

During this interview, your interviewer will ask behavior-based questions to ensure that you have the technical skills required for the position and that you would be an excellent cultural fit with the company and department you will be working for.

How to Prepare for the Teleperformance’s Assessment Test?

The Teleperformance assessments are essential to the hiring process because you must do well on them to continue to the final interview. The best way to ensure you will receive a high score on all exams is to use preparation tools such as online practice tests.

Practice tests are an excellent way to see what you are good at and what you may need more practice before the exam. You can use them to rehearse your timing and get an idea of what will be on the test. Online typing tests are also a great way to increase your typing speed before the test to ensure that you are over 25 words per minute.

Candidates who take these tests ahead of time to prepare are more likely to do well on the exams and move forward in the recruitment process.